MYCHEF · DUBAI
Catering Quality Guarantee Dubai. Clear standards and a contact who listens.
Understand the service commitments, the feedback process and how to raise a concern with myCHEF before or after your occasion.
A personal brief. A suitable chef. A clear written proposal.

WHAT THE BOOKING STANDS ON
Catering quality guarantee Dubai is the written booking
We assess the service against the proposal you approved, including the menu, guest count, staffing, arrival time and clear-down. If something falls short, tell your contact promptly so the issue can be reviewed and addressed under the booking terms.
We do not promise that every guest will love every dish. We do promise that the service matches what was written, that the chef was checked before they entered, and that a genuine shortfall is handled under the booking terms. Cancellation is a different page of the same document: 15 days or more, 8 to 14 days, 48 hours to 7 days, and under 48 hours.
Read how chefs are checked, the cancellation policy, or start with private chef if the job is a household, not a night.
Client reviews
Client reviews
Read our clients’ experiences before you plan your booking.
Previous Work · myCHEF
See the details. Picture your occasion.
From the food and live stations to the tables ready for guests. Explore a selection from our previous work, then find the details you would like for your own occasion.
Garden dining table with candles, glassware and greenery at night
Outdoor BBQ buffet with a chef, colourful skewers and blue balloons
Yacht dining table with the marina visible beyond the deck
Breakfast buffet beside windows with pastries, fruit and warm dishes
Vegetarian canapé selection in a myCHEF presentation box
Long covered Christmas buffet ready for outdoor service
WHAT YOU CAN COUNT ON
What you can hold us to
The chef is checked before they arrive
Identity, right to work, a cooking assessment and references. Food-safety awareness is required. PIC is preferred. We do not claim every chef holds a named certificate. Read more about how we vet partner chefs.
If the chef cannot attend
If a confirmed chef is ill or otherwise unavailable, we send a replacement from the same network and brief them from the booking, not from a conversation you have to repeat at the door.
If the service falls short
Tell us. The written booking terms set the credits: not delivered is a full refund; severe failure 50% to 75%; material failure 10% to 25%; a minor shortfall we put right. We do not invent a second refund rule on this page.
A written booking, not a handshake
Menu, guest count, dietary notes, arrival time, inclusions and price are confirmed in writing before you pay. That is the contract.
HOW WE HANDLE ISSUES
What "Making It Right" Looks Like
The terms are already written
Failure credits sit in the private client and corporate booking terms. This page does not invent a second schedule.
During service you can reach us
WhatsApp used for the booking is the line. Issues raised during service are escalated, not parked until Monday.
The proposal names the job
What is included, what is not, and the price. Nothing is added afterwards that you did not approve.
The house scores the work
Food comments go back to the house as a menu change. Comments about the person go to the person, in private. Safety is a stop.
Important: Our guarantee covers service failures attributable to MyCHEF Dubai or our chef. It does not cover changes requested by the client after confirmation, external venue issues, or personal taste preferences. Exact terms are confirmed in your written proposal.
Catering Quality Guarantee Dubai: the questions we get before a booking
The written booking. If we do not deliver, a full refund. Severe failure: a credit of 50% to 75%. Material failure: 10% to 25%. A minor shortfall we put right, with a goodwill gesture. Full wording is in the booking terms.
If the confirmed chef cannot attend, we send a replacement and brief them from the booking. If the service is not delivered, the amounts paid for it are refunded.
Write to info@mychef.ae or the WhatsApp used for the booking. Name the date and what happened. We investigate against the written proposal.
No. Taste is personal. We do guarantee that the menu, ingredients and service match the written proposal, and that a genuine shortfall is handled under the booking terms.
Cancel in writing. Fifteen or more days before: the deposit is refunded less committed costs; we may retain 5% for administration. Eight to 14 days: half the deposit is refunded, less committed costs. Forty-eight hours to seven days: the deposit is retained in full, together with committed costs. Less than 48 hours: up to 100% of the booking value may be payable. A 50% deposit confirms the booking. The balance is due seven days before the first service.
Tell us during service if you can, or in writing afterwards. We measure the night against the written proposal, not against a feeling. Credits follow the failure bands in the booking terms.
You May Also Like

Booking Protection
Backup chefs, liability cover, deposits, cancellation terms, and complaint handling.
Booking Protection
How We Vet the Chefs in Our Network
Identity, reference, and skill checks every chef passes before joining.
How We Vet the Chefs in Our Network
Private Chef Dubai
A standing chef for the house, managed for you. One dinner is catering.
Private Chef DubaiSend the brief. Get a written proposal.
Date, headcount, venue, and how you want people to eat. The quote is itemised. The terms sit on the booking.
Make it personal · The details that matter
Know what good service should look like on the day
A useful quality conversation is specific about the experience you have booked. It covers the agreed menu, service timing, staffing and the way concerns can be raised. This page explains how to make those expectations visible before an occasion and how to communicate if something needs attention. Any formal remedy or guarantee depends on the terms attached to your booking; the practical guidance here helps you assess the service and give the team information they can act on promptly.

01 · Your myCHEF experience
Use the agreed proposal as your reference
Keep the confirmed menu, guest count and included roles together so there is a clear picture of what should happen. If your plans change, request an updated confirmation rather than relying on a series of separate messages.
During service, raise a concern with the designated contact as soon as it is practical. Explain the issue and what would help, whether that is a timing adjustment, clarification about a dish or attention to an agreed task. Early, factual communication gives the team the best opportunity to assess the situation and respond within the scope of the booking.

02 · Your myCHEF experience
Confirm the practical details before the date is secured
A promising menu is only one part of a booking. Before confirming, review the date, address, guest count, arrival time, service hours and included roles. Make sure the dietary brief and any essential equipment requirements are reflected in the proposal rather than left in separate messages that can be overlooked.
Read the payment schedule and the terms that apply to your particular service. A recurring household plan and a one-off event may have different arrangements for changes, cancellation and outstanding balances. Use the terms attached to your booking rather than assuming a policy from another service or an earlier quotation automatically applies.
Keep one agreed version of the menu and scope. If you change the number of guests, request a new dish or move the meal time, ask for confirmation of any effect on staffing, availability and price. This creates a clear reference for you and the team and helps the chef prepare for the service you actually expect.
Read the private client booking terms
03 · Your myCHEF experience
Give every person in the service a clear role
Cooking, carrying plates, pouring drinks and clearing a table are different jobs. For a quiet household visit, you may need only a chef. For an occasion with several courses or guests arriving together, an assistant or service professional can help the kitchen and dining area run at the right pace. Staffing should follow the work, rather than a fixed assumption based only on headcount.
Discuss who will greet guests, replenish water, serve each course and clear used plates. If the chef is expected to do all of those tasks while cooking, the menu and timing need to allow for it. Extra support can be especially useful when the kitchen is far from the dining table or the meal involves several dietary variations.
Your proposal should identify the included roles and service hours. Additional hospitality, equipment and event coordination should be agreed as part of the scope. That clarity lets everyone focus on their responsibilities and gives you a more relaxed experience as host.
Explore hosted dining arrangements
04 · Your myCHEF experience
Keep dietary variations manageable and well briefed
When guests have different requirements, a clear list is more useful than a series of last-minute messages. Record the requirement, how many people it applies to and whether it is a preference or an essential restriction. Where an allergy is involved, disclose it directly so the team can assess ingredients and kitchen conditions before accepting the request.
The menu can sometimes share a common foundation with a few carefully planned variations. Serving a sauce separately or choosing a side that suits several guests may make the experience simpler. In other cases, a distinct alternative dish is the better choice. The chef should recommend what is workable rather than assuming every recipe can be adapted successfully.
For plated service, agree how the correct dish will reach the correct guest. A seating plan or discreet identification method can help. Update the team if the guest list changes, and make sure the final menu reflects the confirmed requirements. Good preparation makes inclusive hosting feel natural at the table.
Share your guests’ menu requirements
05 · Your myCHEF experience
End the visit with a clear kitchen handover
Before the chef leaves, make sure you understand what has been prepared and how it is intended to be used. Identify the meal for immediate service, the portions prepared for later and any dish that still needs a finishing step. Written labels or agreed notes can be useful when another family member will be serving the food.
Check the practical points that matter to your home: where containers have been placed, which serving items are in use and whether ingredients remain for the next visit. The agreed cleanup scope should also be clear, including the work surfaces and equipment used during cooking. A good handover reduces the need to search for information after the service has ended.
For a recurring plan, note anything that needs replenishing or changing before the next appointment. For a one-off dinner, confirm how any hired items or additional equipment will be collected. The final few minutes should leave you with a usable kitchen and a clear understanding of the food and arrangements.
Review your ongoing service arrangements
06 · Your myCHEF experience
Make feedback specific enough to act on
The easiest way to improve an ongoing service is to describe the result you want. Instead of saying a meal was not right, explain whether it was too rich, too spicy, too large or served later than expected. A specific observation gives the chef a useful direction for the next menu and makes it easier to check whether the adjustment worked.
Tell us what you enjoyed as well. A dish you would happily eat again, a helpful way of organising the fridge or a cooking day that fitted your schedule can become part of the regular plan. Consistency is built from these details, not simply from repeating a menu without checking how it is being used.
For a service concern, contact myCHEF promptly with the relevant facts. The next step may be a menu change, a clearer brief, a revised schedule or discussion of a different available match. Any remedy depends on the circumstances and the booking terms; the starting point is a clear conversation.
See how service feedback is handled
07 · Your myCHEF experience
Judge the service by the difference it makes at home
The value of a private chef is not measured only by the number of dishes prepared. Consider whether the meals are being enjoyed, whether the timing works and whether the arrangement reduces the decisions you need to make each day. A reliable favourite served when you need it can be more useful than an ambitious menu that does not fit your routine.
Review the service against the priorities in your original brief. Are the portions right? Is shopping clear? Do you understand what is ready for later? Are the booked hours being used for the tasks you care about most? These questions help you identify a practical adjustment before deciding that the whole arrangement needs to change.
For an occasion, think about your experience as host as well as the food. Clear coordination, suitable staffing and a manageable service format can give you more time with guests. The best proposal is the one that connects its price and scope to the experience you actually want.
Explore a chef arrangement for your homeYour next step
Let’s shape the details around you.
Share your date or preferred cooking schedule, Dubai location and the number of people you are planning for. Tell us what you would most like help with, and we will discuss a suitable menu and service arrangement before confirming the details in writing.
Discuss my requirementsBack to the guide