Corporate & Business Booking Terms

1. Contracting parties

myCHEF Dubai is the customer-facing brand of Numini FZC, registered at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

We plan and coordinate catering and hospitality services delivered by licensed culinary providers. Before payment, your quotation identifies the contracting parties, the services each provides, the payment recipient and responsibility for refunds.

The client must provide its correct legal name, billing address, relevant tax information, purchase-order requirements and an authorized booking representative.

myCHEF remains the central contact for coordination and concerns. Using subcontractors does not remove any responsibility imposed on us by the agreement or applicable law.

2. Scope and confirmation

The quotation specifies the event date, venue, expected attendance, menu, service format, quantities, staffing, equipment, delivery arrangements, service hours and price.

Quotations are valid for 14 calendar days unless stated otherwise. A quotation, inquiry or purchase order alone does not reserve resources.

A booking is confirmed when we receive written acceptance and the required payment and issue a written confirmation.

Any procurement conditions or proposed changes to these terms must be identified and expressly agreed before confirmation. Terms introduced after booking do not automatically vary the agreement.

3. Payment and invoicing

A 50% deposit is required to confirm an event. The remaining 50% is due 24 hours before the first scheduled service. Bookings confirmed within that period require full payment at confirmation.

Payment is by bank transfer to the business account shown on the official invoice. Standard event bookings do not include post-event credit terms.

The client must communicate invoice-format, purchase-order and vendor-registration requirements before confirmation. Internal approval or purchase-order delays do not automatically extend an agreed payment deadline.

Prices are in UAE dirhams unless otherwise specified. Applicable VAT, any service charge, transport, rentals and other agreed costs will be shown clearly.

If payment becomes overdue, we will notify the client and explain any proposed pause in further commitments or service, subject to the contract and applicable law. No undisclosed daily penalty applies under these standard terms.

4. Authorized instructions and additional work

The client must appoint an authorized representative to approve the scope, final guest count, schedule and additional costs.

Instructions from attendees, venue personnel or other suppliers do not automatically authorize extra charges to the client.

Menu upgrades, additional guests, staffing, overtime, equipment, decoration and other variations require written agreement on scope and price before commitment. We will maintain a record of approved changes.

5. Cancellation and refunds

Cancellation must be submitted in writing to info@mychef.ae or the official WhatsApp number used for the booking by the client's authorized representative.

The date we receive the cancellation determines the refund:

• Seven or more calendar days before the event date: amounts already paid are not refunded, except where required by applicable law.
• Six calendar days or less before the event date, but before service starts: amounts paid for the canceled event are refunded in full, including the deposit and any advance balance.

Days are measured by the difference between calendar dates in Dubai local time, UTC+4. Weekends and public holidays count. Delayed acknowledgment by myCHEF does not change the receipt date.

Where a full refund applies, there are no administration, ingredient or staffing deductions from the contracted event price. We do not invoice an unpaid balance for an event canceled before service under this policy.

Completed services and no-shows without a cancellation message do not qualify as pre-service cancellations. Remedies for failure to deliver the agreed service are handled separately.

For cancellation of an entire multi-day program before it starts, the first scheduled service date is used. Partial cancellation, individual service reductions and changes after commencement follow the allocation and conditions in the accepted program schedule.

A separately signed recurring-service agreement governs cancellation and termination of continuing corporate contracts.

6. Refund processing and rescheduling

We will provide a written refund calculation and initiate eligible refunds within 10 business days after receiving the cancellation and verified payment details, or sooner where required by law.

Refunds are returned to the original payer through the original payment route where practical. Bank settlement may take longer. Credit notes or vouchers will not replace a monetary refund without agreement.

Rescheduling depends on availability. We will confirm any revised price, supplier commitments and treatment of existing payments before the client accepts a new date.

A postponement request is not automatically a cancellation. If a new arrangement cannot be agreed, the original booking remains in place unless the client cancels it.

7. Attendance, menus and dietary requirements

Unless the quotation specifies another deadline, the final guest count, menu, dietary requirements and event schedule must be confirmed seven calendar days before service. Later bookings must settle these details before confirmation.

Additional attendance or late changes may require extra food, staff or equipment and are subject to availability and written approval.

Reduced attendance does not automatically reduce fixed costs. The treatment of guest reductions and partial cancellations must be set out in the accepted booking. No undisclosed cancellation penalty will be introduced afterward.

The client should collect dietary information accurately and share only what is necessary for safe service. We will confirm which requirements can be accommodated and any limitations.

Shared kitchens and supplier handling may create cross-contact risks. An entirely allergen-free environment is not guaranteed without a specifically verified arrangement. Significant ingredient substitutions require consultation and must preserve agreed dietary requirements.

8. Venue access, logistics and permits

The client must provide the venue's operational requirements, loading arrangements, parking information, security clearances, delivery windows and relevant kitchen or utility limitations.

The quotation will allocate responsibility for venue permissions and event permits. Each service provider remains responsible for the licences required for its own work.

Necessary equipment and special rentals will be agreed before ordering. Venue restrictions affecting cooking, alcohol, waste disposal, noise, branding or service must be disclosed during planning.

For outdoor or yacht services, we will coordinate relevant safety restrictions and discuss alternatives if the intended arrangement becomes unsafe or unavailable.

9. Service hours and equipment

The quotation states the included staffing and service hours. Additional time requires approval of the rate and duration. Client or venue delays do not automatically create unlimited service time.

Setup and cleanup cover the agreed catering areas and equipment. Unrelated venue cleaning is excluded unless expressly included.

Rental items remain the owner's property. Collection arrangements, security deposits and any agreed replacement rates must be disclosed in advance.

Charges for damage or loss must be supported by evidence of responsibility and reasonable cost. Normal wear, pre-existing damage and damage caused by our personnel or providers are not automatically charged to the client.

10. Corporate confidentiality

We treat the client's identity, event and business information as confidential.

Without specific written authorization, our personnel and subcontractors must not disclose:

• The fact that the company has booked myCHEF.
• Company names, logos, offices or event locations.
• Employee, executive, customer or guest identities.
• Attendance lists, schedules or travel arrangements.
• Business discussions, presentations, documents or screens.
• Product launches, confidential projects or unreleased information.
• Budgets, pricing, security arrangements or access credentials.

The restriction applies to public posts, private conversations with unrelated people, sales presentations, supplier portfolios and claims that the client endorses our services.

Confidentiality continues after the event and after a person or supplier stops working with myCHEF.

Information may be shared only with authorized personnel who need it to perform the booking, or where a valid legal or emergency basis requires disclosure. Such sharing must be limited to what is necessary.

The client may propose an additional confidentiality agreement before booking. Any additional requirements must be reviewed and agreed in writing.

11. Photography, recording and publicity

No photography, filming, audio recording or livestreaming is permitted by our team without prior written approval.

This includes site visits, setup, food presentation, service and cleanup. Empty venues and food-only images are not automatically exempt because they may reveal confidential details.

The rule applies to management, chefs, assistants, service personnel, drivers and subcontractors using personal or professional devices.

Capture permission must identify the authorized person, areas, subject matter, purpose and intended recipients. Any necessary permission from identifiable individuals, venue owners or other rights holders must also be obtained.

Publication requires separate written approval of the exact content and intended use.

Approval must cover the image or recording, caption, company references, channels and any timing restrictions or embargo. Permission for one use does not authorize another.

We will not use your company name, logo, event or images in case studies, advertisements, social media, proposals, press materials or staff portfolios without the appropriate written approval.

Acceptance of catering terms, permission to enter the venue or a public company post does not constitute permission for myCHEF publicity. Optional media permission is not a condition of service.

You may withdraw optional permission. We will stop new uses and remove controlled material where applicable, explaining any limitations relating to previously printed material, independent copies or legally retained records.

12. Subcontractors and information security

Personnel and subcontractors acting for myCHEF must follow the booking's confidentiality, recording and access restrictions.

Booking information must not be used for independent supplier marketing or disclosed outside the authorized service team.

Access cards, keys and credentials may be used only for the agreed work and must be returned or disabled when no longer required. Access to client systems, documents or rooms outside the service scope is not permitted without authorization.

Suspected unauthorized recording or disclosure must be reported immediately to the coordinator. We will stop further sharing, investigate and make any notifications required by applicable law.

13. Service failures, complaints and disruption

Please raise operational concerns with the coordinator during the event so we can try to correct them immediately.

Written complaints may be sent to info@mychef.ae. We will acknowledge them within two business days and aim to provide an initial outcome or progress update within 10 business days.

If the agreed service cannot be delivered and the client does not accept an alternative, payments for the undelivered service will be refunded regardless of the client-cancellation schedule.

If exceptional circumstances beyond reasonable control prevent performance, we will promptly discuss alternatives and the treatment of affected services and payments under the agreement and applicable law.

Ordinary scheduling difficulties or cost increases are not automatically treated as force majeure.

14. Responsibility and applicable terms

Each party remains responsible for its own contractual and legal obligations. These terms do not exclude liability or remedies that cannot lawfully be excluded.

Applicable insurance arrangements and the party carrying the cover will be confirmed where relevant. Our booking-protection commitments are not themselves a separately underwritten insurance product.

The agreement is governed by applicable UAE law, with disputes addressed by the competent authority or court unless another lawful arrangement has been expressly agreed.

The accepted quotation, agreed variations and identified version of these terms form the booking record. Later website changes do not silently amend an existing contract.

Contact