Catering Cancellation Policy Dubai
A 50% deposit confirms the booking. The balance is due seven days before. Cancellation follows 15 days, 8 to 14 days, 48 hours to 7 days, and under 48 hours.
THE WRITTEN RULES
Catering cancellation policy Dubai is already in the terms
The catering cancellation policy Dubai lives in the private client booking terms and the corporate booking terms. This page explains them in plain English. It does not replace them.
Cancel in writing. Fifteen or more days before: the deposit is refunded less committed costs; we may retain 5% of the booking value for administration. Eight to 14 days: half the deposit is refunded, less committed costs. Forty-eight hours to seven days: the deposit is retained in full, together with committed costs. Less than 48 hours: up to 100% of the booking value may be payable. Days are calendar dates in Dubai time, UTC+4.
Also read how chefs are checked and what happens if the service falls short.
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Client reviews
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Previous Work · myCHEF
See the details. Picture your occasion.
From the food and live stations to the tables ready for guests. Explore a selection from our previous work, then find the details you would like for your own occasion.
Garden dining table with candles, glassware and greenery at night
Outdoor BBQ buffet with a chef, colourful skewers and blue balloons
Yacht dining table with the marina visible beyond the deck
Breakfast buffet beside windows with pastries, fruit and warm dishes
Vegetarian canapé selection in a myCHEF presentation box
Long covered Christmas buffet ready for outdoor service
WHAT IS COVERED
What the booking actually protects
If the chef cannot attend
If a confirmed chef is ill or otherwise unavailable, we send a replacement from the same network and brief them from the booking. You should not have to re-explain the house at the door.
Insurance on the people who cook
Culinary partners must carry appropriate food-handling and personal liability cover. We verify this before they work a booking. myCHEF remains your contracting party for refunds.
Deposit and payment
A 50% deposit confirms the booking and is acceptance of the quotation and the booking terms. The remaining 50% is due seven days before the first scheduled service. Bookings made inside seven days are payable in full on confirmation. Payment is by bank transfer or a secure card link; the payment date is when cleared funds reach us.
Cancellation and refund
Cancel in writing to info@mychef.ae or the official WhatsApp used for the booking. Fifteen or more days before: the deposit is refunded less committed costs; we may retain 5% of the booking value for administration. Eight to 14 days: half the deposit is refunded, less committed costs. Forty-eight hours to seven days: the deposit is retained in full, together with committed costs. Less than 48 hours: up to 100% of the booking value may be payable. Days are calendar dates in Dubai time, UTC+4. Full wording: /private-client-booking-terms and /corporate-booking-terms.
If the night falls short
Write to info@mychef.ae or the WhatsApp used for the booking. Failure credits follow the booking terms: not delivered, severe, material, or a minor shortfall. This page does not invent a second schedule.
The written booking is the contract
Menu, guest count, price, deposit, balance due date, cancellation terms and any special arrangements are confirmed in writing. Payment of the deposit is acceptance.
POLICY PRINCIPLES
What to Expect From Our Terms
Backup is briefed from the record
Replacement chefs come from the same network and are briefed on the menu, headcount and dietary notes before they arrive.
Insurance is checked, not assumed
We confirm that the licensed people preparing your food carry food-handling and personal liability cover.
A 50% deposit confirms the date
The remaining 50% is due seven days before the first service. Bookings made inside seven days are payable in full on confirmation.
Cancellation follows the calendar
Fifteen or more days, 8 to 14 days, 48 hours to 7 days, under 48 hours. Days are calendar dates in Dubai time, UTC+4. There is no six-day full-refund rule.
Important: Exact deposit percentages, cancellation windows, and refund terms are confirmed in your written proposal before any payment is taken. The summary on this page is intended to explain our standard approach, not to override the terms agreed for your specific booking.
Catering Cancellation Policy Dubai: the questions we get before a booking
If the confirmed chef cannot attend, we send a replacement from the same network and brief them from the booking: menu, guest count and dietary notes. We tell you as soon as we know.
The licensed culinary partners who prepare your food carry food-handling and personal liability cover, which we verify before they work a booking. myCHEF remains your contracting party for refunds.
Cancel in writing to info@mychef.ae or the official WhatsApp used for the booking. Fifteen or more days before: the deposit is refunded less committed costs; we may retain 5% of the booking value for administration. Eight to 14 days: half the deposit is refunded, less committed costs. Forty-eight hours to seven days: the deposit is retained in full, together with committed costs. Less than 48 hours: up to 100% of the booking value may be payable. Days are calendar dates in Dubai time, UTC+4. Full wording: /private-client-booking-terms and /corporate-booking-terms.
A 50% deposit confirms the booking and is acceptance of the quotation and the booking terms. The remaining 50% is due seven days before the first scheduled service. Bookings made inside seven days are payable in full on confirmation. Payment is by bank transfer or a secure card link; the payment date is when cleared funds reach us.
Write to info@mychef.ae or the WhatsApp used for the booking. We measure the night against the written proposal. Credits follow the failure bands in the booking terms.
Yes. Every booking is confirmed in writing with menu details, guest count, pricing, deposit, balance due date, cancellation terms, and any special arrangements.
A 50% deposit confirms the booking and is acceptance of the quotation and the booking terms. The remaining 50% is due seven days before the first scheduled service. Bookings made inside seven days are payable in full on confirmation. Payment is by bank transfer or a secure card link; the payment date is when cleared funds reach us.
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