Terms of Service

By booking the Services, you agree to be bound by these terms of service. If you do not agree to these terms, please do not use the Services. These terms apply to the private-dining and event-experience design, coordination, and chef-matching services provided by myCHEF Dubai, and to the culinary services performed by the independent licensed chefs and catering professionals you engage through us.

myCHEF Dubai designs and manages private dining and event experiences and connects clients with independent, licensed chefs and catering professionals. Culinary preparation, food service, and on-site hospitality are performed by those licensed third parties, whom the client engages; myCHEF is not a food establishment and does not employ the chefs.

All bookings are subject to the following conditions:

• Bookings are confirmed upon receipt of the required deposit payment
• Quotes are valid for 14 days unless otherwise stated
• A booking is not considered confirmed until the deposit has been received
• We reserve the right to decline any booking at our discretion

Payment for the Services is structured as follows:

• A deposit is required to confirm your booking
• The balance is due on or before the event date
• Payment methods include bank transfer or as otherwise agreed
• All prices are quoted in UAE Dirhams (AED) unless otherwise specified

Cancellations and refunds are handled as follows:

• Cancellation 48+ hours before event: full refund of deposit
• Cancellation 24–48 hours before event: 50% refund of deposit
• Cancellation less than 24 hours before event: no refund
• Postponement requests are considered on a case-by-case basis

Changes to confirmed bookings are subject to the following:

• Guest count changes must be communicated at least 24 hours in advance
• Significant increases in guest count may require menu adjustments
• Menu changes are subject to ingredient availability
• Last-minute changes may incur additional costs

Our delivery standards include:

• We coordinate arrival at the agreed time and location with your chef and service team
• The client must provide access to kitchen facilities and basic utilities
• Menus may be adjusted based on ingredient availability in consultation with your chef
• Setup, service, and cleanup are coordinated as part of the experience

Dietary requirements are coordinated directly with your chef:

• All dietary requirements must be communicated at the time of booking
• Your chef handles allergies with strict protocols to prevent cross-contamination
• While every precaution is taken, we cannot guarantee completely allergen-free environments
• Last-minute dietary requests may have limited accommodation options

Liability is governed by the following terms:

• myCHEF Dubai maintains public liability insurance for its coordination services
• We are not liable for issues arising from undisclosed allergies or dietary restrictions
• We are not responsible for damage to existing kitchen equipment due to pre-existing conditions
• Our total liability shall not exceed the total value of the booking

Photography at events is handled as follows:

• We may take photographs for our portfolio with client consent
• Clients may request no photography at any time
• Any photographs shared publicly will not identify clients without explicit permission

These terms of service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.

For questions about these terms, please contact us at hello@mychef.ae or via WhatsApp.