How your private chef plan works

A managed household plan includes more than the chef’s time. myCHEF coordinates selection, scheduling, food preferences and ongoing support for a chef who cooks regularly in your home.

Your plan can include chef matching, household onboarding, your Food Profile, ongoing quality follow-up, schedule management, support when requirements change, and access to replacement or additional culinary staff where needed.

You still get the consistency of a regular chef, without having to build and manage the operating system around them yourself.

Every long-term household starts with a Food Profile. It records the practical things your chef should never have to guess:

• Preferred cuisines
• Foods you avoid
• Allergies and dietary requirements
• Children’s preferences
• Portion sizes
• Meal times
• Spice level
• Regular breakfast habits
• Guest patterns
• Shopping preferences

Your chef works from the Food Profile, and your account manager updates it as your preferences change. When the chef changes, the profile stays with you.

There is one word for the person who cooks in your home: a professional chef. Nobody is placed until we have checked identity and right to work, passed them on a practical cooking assessment, taken references and confirmed food-hygiene awareness. The entry level is a pass, not a budget option.

For recurring visits, the calculator shows the rate for your chosen service, schedule and household size. For a dedicated household arrangement, we match the chef to the cuisines, experience and responsibilities in your brief.

Premium and Executive household roles are quoted separately according to scope. Your agreed price does not change because of an internal performance assessment; any change to your service and fee is discussed with you first.

Our quality process carries on after a chef has been matched to your home.

We use your feedback, the service history and ongoing performance assessment to understand how each visit is actually going.

We look at areas such as:

• Food quality and presentation
• Professionalism and punctuality
• Cleanliness and kitchen care
• Communication
• Understanding of your preferences
• Consistency from one visit to the next
• Your overall satisfaction

Strong performance is recognised and incentivised across the myCHEF network. That is how the standard holds, and it is why the good chefs stay.

After your first month with myCHEF, long-term households can request specialist chefs for selected days without changing their regular household arrangement.

For example: Japanese / Sushi, Italian, French, Pastry, Indian, BBQ, Special dietary specialists.

Specialist services are priced separately according to the chef and requirement. The advantage is that you do not have to start searching externally every time you want something different.

Most residential kitchens are perfectly suitable. Before a recurring arrangement begins, we confirm that the kitchen has the essential cooking, refrigeration, storage and cleaning facilities needed for the service you choose.

If specialist equipment is required for a particular cuisine or service, we will discuss it with you before anything is purchased or arranged.

For Fridge Reset and meal-pack bookings, prepared meals need suitable reusable containers for refrigeration and storage.

You can use your own containers, or we can help organise an appropriate set for your household. Any containers or specialist storage products purchased on your behalf are charged at actual cost.

Standard allergies, intolerances, religious requirements and household preferences can normally be incorporated into your Food Profile and menu planning.

If your requirements involve clinical nutrition, medical dietary management, highly specific macro tracking or another specialist discipline, we will first confirm whether a suitably qualified specialist is required.

We do not add a percentage markup to your groceries. You pay the actual grocery cost plus any direct transport or delivery expense. VAT at 5% is shown on the service, not on the supermarket receipt. The additional service cost comes from the chef time allocated to managing the kitchen.

Some weeks require more shopping time than others. The service is therefore priced around an overall time allocation rather than charging you separately every time someone visits a supermarket.

Standard chef plans include cooking for up to 8 people. Having friends or family over occasionally is not a problem, but a bigger table usually needs extra hands. The guide below shows how many.

If you are planning a larger dinner, birthday, reception or event, your account manager can also move that service into our Catering team where appropriate.

• 1 to 8 people: chef only
• 9 to 19 people: +1 assistant
• 20 to 29 people: +2 assistants
• 30 to 39 people: +3 assistants
• 40+: custom staffing plan

4 to 5 hours: AED 350. Full day: AED 550. Additional time: AED 90 per hour. All before 5% VAT.

The calculator adds assistants automatically based on your normal guest count.

Chef by the Day includes ten hours. Any extension to a shorter visit is quoted and agreed before the chef stays on. Assistant time beyond the booked service is AED 90 per hour before 5% VAT.

Short extensions can often be handled by your regular chef when arranged in advance. Longer coverage may require a second chef or rotating team so service quality and working conditions remain sustainable.

Some households need more than a standard chef day: large families, houseguests, executive schedules, holiday periods, frequent entertaining, late-night dining.

myCHEF can build extended kitchen coverage using overlapping chefs and assistants rather than relying on one person for an excessive shift. Coverage can be designed from early morning through late evening, and more extensive arrangements can be created where required. Extended coverage is quoted individually.

Member rates apply to monthly plans of four or more prepaid visits. You can start with one visit at the single rate; no minimum number of days applies to a single booking.

The member rate per visit stays the same at every frequency. More visits change the total, not the rate per visit. Groceries are at actual cost, no markup; zone transport is AED 40–130 per visit, and all service rates are before 5% VAT.

Single visit at the page price. For the member rate, prepay four or more visits in a monthly plan.

Choose the frequency that suits your household. The menu and output need to fit the service you book, and availability is confirmed before payment.

Member plans are prepaid monthly for four or more visits. You choose your start date, preferred service days and expected frequency. Single bookings are confirmed separately at the single rate.

Before confirming, you can see the price per service, typical weekly cost, four-week estimate, number of chef visits and total chef hours. The calculator estimates recurring visits; additional calendar-month visits are quoted separately. Dedicated full-time Managed Household is a separate monthly service with its own agreed schedule.

If your first billing period begins partway through the month, the initial invoice can be based on the services scheduled for that period. Then the normal monthly cycle begins.

Calculator prices are indicative based on the service configuration selected. Once myCHEF confirms chef availability and your household requirements, you receive the final service proposal.

The proposal remains valid for 14 days, unless stated otherwise.

Your calculator result shows the expected service structure and price. Your chef is reserved only after myCHEF confirms availability and your booking is completed.

Long-term service is billed monthly. If you decide to stop the arrangement, your current paid billing period continues as scheduled and the next period is not renewed, subject to the notice terms in your service agreement.

Give us at least 24 hours’ notice and you can move or cancel a scheduled chef service without being charged for it. Moving one depends on chef availability; cancelling one does not. Terms and conditions apply.

Inside 24 hours a service stays chargeable, because the chef’s day has already been held for you. Rescheduled services should normally be used within the same monthly billing period.

Your plan reserves a defined block of chef time around your household. If a four-hour service is completed in three and a half hours because the day’s menu is simpler, the remaining time does not carry forward as account credit.

Where useful, the chef can use available time for preparation, snacks, kitchen organisation or planning within the scope of your service.

If scheduled services are repeatedly cancelled or moved, myCHEF may need to change the assigned chef or revise the recurring schedule so that staffing remains workable. We cannot permanently reserve the same chef around a schedule that is repeatedly unused.

We build recurring schedules around your home and around the chef. Regular rest, proper leave and sensible hours are how the work stays good over months rather than weeks.

When planned leave affects your schedule, your account manager coordinates the arrangement with you in advance. For higher-frequency households, replacement or rotating chef coverage can be arranged where required.

Your normal recurring rate applies to your agreed household schedule. Some UAE public holidays and exceptional high-demand dates may require adjusted staffing or additional charges.

If a scheduled service is affected, the applicable rate will always be shown or confirmed before the service is changed. No surprise holiday charges.

Your chef plan is built around your primary Dubai residence. If you would like your chef to work from another residence, yacht, hotel, holiday property or outside the normal service area, we can usually arrange it.

Additional travel time, transport, accommodation or other direct travel costs are quoted separately where applicable. For international or extended travel, your account manager will build a separate staffing plan around the trip.

Your recurring plan is normally built around the same assigned chef so they can learn your household and preferences over time.

If your chef becomes unavailable because of illness, leave or another unavoidable situation, your account manager coordinates the next step and, where possible, arranges suitable replacement coverage from the myCHEF network.

We prioritise continuity, but replacement is always subject to chef availability, timing and the requirements of your household.

If your assigned chef cannot attend, they must inform myCHEF as soon as reasonably possible. myCHEF will contact you and attempt to arrange one of the following: a suitable replacement chef, a rescheduled service, or a service credit where replacement or rescheduling is not practical.

The chef should not arrange their own unofficial replacement directly with you. Replacement is coordinated through myCHEF so the person entering your home remains part of the approved system.

Occasional illness or emergency is understandable. Repeated attendance issues are reviewed by myCHEF as part of our quality and performance process and may result in the chef being replaced.

You may ask myCHEF to change the chef. The chef may also tell myCHEF that they no longer wish to continue with a household. That is normal.

If either the client or chef wishes to end the assignment, myCHEF should be informed as soon as possible. We will first try to understand whether the issue can be resolved through communication, schedule adjustments or service changes. If the match should end, we coordinate the transition and, where appropriate, begin arranging a replacement. Client to myCHEF to solution, never arrangements made privately between client and chef.

You are responsible for providing lawful and reliable access to the property at the agreed service time. If the chef arrives but cannot enter, the scheduled time still counts.

Any key, access card or household credential provided to myCHEF is recorded. It may only be used for the agreed household service and must be returned when access is withdrawn or the assignment ends.

If cameras or recording systems operate in areas where the chef works, please let us know during onboarding. Transparency works both ways.

The chef can prepare food for children and interact normally with household members.

Unless specifically contracted otherwise, myCHEF staff are responsible for the agreed culinary service only. They are not responsible for childcare, supervision of children, administering medication, transporting children or assuming responsibility for a child while a parent or guardian is absent.

Please let us know about pets before service begins, particularly animals that may require separation while the chef is working.

If somebody in your home has a contagious illness that creates a real risk, please tell us. If the chef is ill, they tell us. We then decide together whether to go ahead, move the visit, send someone else, or take extra precautions.

If the chef is injured at the property, they notify myCHEF immediately. In a kitchen accident, fire, major leak, serious injury or similar emergency, the priority is safety first, then communication with you and your account manager.

Any material damage or breakage believed to have occurred during service should be reported to myCHEF as soon as reasonably possible. We document and review the circumstances before determining the appropriate resolution.

We prefer issues to be raised early so we can correct them before they become recurring problems. A first complaint is investigated and fed back to the chef. A repeated issue leads to a performance plan. A serious issue leads to immediate reassignment.

Your chef is assigned according to an agreed culinary scope. If your household requirements materially change (housekeeping, driving, childcare, personal assistance, event organising), speak with your account manager and we will adjust the service or staffing where appropriate.

Either myCHEF or the chef may end an assignment without notice in cases such as threats or violence, harassment, discriminatory or sexually inappropriate behaviour, illegal activity, serious safety risks, deliberate misuse of the chef, materially different duties assigned without agreement, non-payment, or serious privacy or security concerns.

You provide an approved method for grocery and household food purchases: a designated household payment card, an authorised expense card, a cash float, an approved online grocery account, or another method agreed between you and myCHEF. The payment method remains your property and responsibility.

Only the chef or myCHEF team member specifically assigned and recorded as authorised for your household may use the payment method. That person is identifiable in your household account. The card, cash or other method may not be given to another person without approval.

The household payment method may only be used for purchases directly connected to your approved household service: groceries, food ingredients, drinking water, kitchen consumables, approved household food supplies, approved delivery costs and approved transport required for grocery purchasing. Personal or unrelated purchases are strictly prohibited.

Every purchase has a receipt or digital transaction record. For physical purchases the assigned staff member obtains the receipt, photographs it after purchase, records the purchase in the myCHEF household system, and places the original in the designated receipt box in your home. This applies regardless of the amount. A purchase without documentation is reported immediately.

Every grocery transaction creates a record with, where available, the date, store or supplier, amount, receipt photograph, purchase category and the staff member responsible. Online purchases carry the order confirmation or digital receipt. Both you and myCHEF can trace household food spending.

We agree a designated secure location inside the home for the household card, cash float and physical receipts. After shopping, the card and any remaining cash go back to their agreed location, receipts to the receipt box, and the transaction to the household system. The payment method is not normally taken away from the household outside an authorised purchasing period.

Where you provide cash, the same documentation applies: cash received, amount spent, receipts and remaining balance are recorded, and the remaining cash is returned to the agreed location after the purchasing activity.

We do not add a markup to grocery transport. If you have a household driver, the chef can arrange shopping transport with them. If a taxi or other transport is needed, the actual cost is charged to you and recorded against that shopping trip. Online delivery charges work the same way. You pay the actual cost and nothing on top.

myCHEF does not add a percentage or purchasing commission to groceries. You pay the actual amount charged by the supermarket, supplier or delivery service. The additional cost of grocery management comes from the chef time allocated to planning, stock management, purchasing, communication and kitchen administration.

Grocery management is not just a trip to the supermarket. The time can go on planning meals, reading the Food Profile, checking what you already have, writing lists and comparing suppliers. It also covers ordering online or shopping in person, taking deliveries, putting the food away, recording receipts, and telling you what the kitchen needs. Some days take a lot of shopping time and some take none. We manage it across your recurring schedule rather than charging a shopping fee every visit.

You may set a daily, weekly, monthly or per-transaction spending limit. Purchases above an agreed limit require your approval before the transaction is completed. You may also identify products or categories that always require approval.

Every household purchase handled through myCHEF can be matched to a payment, a receipt, a staff member and a household record. Anything that cannot be reconciled is reported and investigated.

Any lost card, unexplained cash difference, incorrect purchase or suspected unauthorised use is reported immediately to you and to the responsible myCHEF manager. The staff member cooperates fully with the review and provides all receipts, records and supporting information. You remain responsible for contacting your bank or payment provider where a card needs to be blocked, replaced or disputed.

myCHEF staff never request or retain online banking passwords, mobile banking passwords, OTP codes or access to your main bank account. Where a card or payment product requires security credentials, the arrangement follows the rules applicable to that product and your bank.

When the chef assignment ends, or when you withdraw purchasing authority, the staff member’s authority to use the household payment method ends immediately. Any card, cash, receipts or other purchasing material is returned and reconciled.

Having someone work regularly inside your home takes more than finding a good cook. We build the arrangement around documented, professionally managed staffing, rather than leaving you to find somebody informally and hope it holds.

We ask to see the visa and the right-to-work document for every chef before they cook in your home, and none of it is yours to arrange, file or sponsor.

Chefs are introduced to your household through myCHEF’s recruitment, assessment, training and matching. Engaging a chef introduced by myCHEF outside the service, during the arrangement or for a period afterwards, is covered by your service agreement.

Your chef protects your identity, address, family information, schedule, photographs, conversations, guests and financial information. Equally, chef documents, CVs, personal information, identification and contact details shared with you remain confidential and are not distributed.

Severe weather, government restrictions, road or building closures, major accidents, emergencies, utility failures and other extraordinary circumstances can affect a scheduled service. In those cases we focus on rescheduling or mitigating rather than assigning blame to either party.

Set out in your service agreement.